Return & Exchange Policy

At Prettypiks, we want you to love your purchase. If you are not completely satisfied with your order, you can request a return or exchange within 7 days of receiving your order.

Eligibility for Return

To be eligible for a return/exchange:

• Item must be unused and in its original condition.
• Product packaging must be intact.
• Items must not show any signs of wear, damage, or alteration.
• Proof of purchase/order details will be required.

How to Request a Return

To request a return or exchange, please contact us at:

📧 help.prettypiks@gmail.com
📱 WhatsApp: +92 333 2557099

Please share your order number and reason for return. Our team will guide you through the process.

Damaged or Incorrect Items

Please check your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with pictures/videos so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

• Used or worn jewelry/accessories
• Products damaged after delivery
• Sale items or discounted products
• Items without original packaging

Exchange Policy

If you receive a wrong or defective item, we will help you with an exchange after verification.

Refund Policy

For eligible returns, refunds will be processed after the product is received and inspected.

For Cash on Delivery orders, refunds will be issued through bank transfer or other available methods.

Please note that shipping charges (if applicable) are non-refundable.

Contact Us

For any return-related questions:

📧 help.prettypiks@gmail.com
📱 +92 333 2557099